How Can We Help You?

Our order cutoff is 2:00 PM Eastern Time Monday through Friday. Orders placed prior to 2:00 PM ET can be dispatched for next-day delivery nationwide (excluding Sunday and Monday delivery).

We deliver Tuesday through Saturday nationwide across all 50 states. We do not deliver on Sundays or Mondays to prevent temperature-sensitive perishable items from lingering in transit carrier hubs over the weekend.

Tuesday deliveries require dedicated Monday priority courier dispatch and specialized cold-chain staging over the weekend. A $15 premium fee applies to Tuesday arrival dates to cover expedited overnight shipping.

Standard charcuterie board deliveries do not require a signature; carriers will leave the package at the doorstep or building concierge. If your gift includes wine, federal regulations require an adult age 21 or older with valid government photo ID to sign for the package.

As soon as your shipment is scanned at our fulfillment center, you will receive an email confirmation with your carrier tracking link. You can also monitor real-time order status anytime in your Customer Account Portal under the Orders tab.

Each board is vacuum-sealed and nestled inside custom thermal insulated box liners with food-grade gel refrigerant packs. The interior environment stays reliably below 40°F for up to 48 hours in transit.

When kept refrigerated with the vacuum seal intact, your board will stay fresh for 7 to 10 days from the delivery date. Once opened, wrap leftover components tightly in parchment or an airtight container and consume within 2 to 3 days.

We recommend pulling the board from refrigeration 30 to 45 minutes prior to serving. Allowing aged cheeses and artisan cured salumi to reach ambient room temperature (65°F–68°F) enhances their aromatic fats and silky texture.

Hand wash with mild dish soap and warm water, rinse, and towel dry immediately. Do not soak in water or place in the dishwasher. Condition occasionally with food-grade mineral oil to keep the acacia wood supple and radiant.

Yes! Every board order includes a complimentary greeting card. During checkout, you can input your personalized gift message and sender name, which will be printed on an elegant card tucked inside the gift presentation box.

Never. All shipments are treated as gourmet gifts. We never include receipts, invoices, or price tags inside the shipping package. Receipts are emailed exclusively to the purchaser.

For orders of 30 boards or more, our Corporate Concierge handles multiple recipient address spreadsheets, custom corporate logo engraving on the acacia boards, custom branded insert cards, and tiered volume discounts up to 15% off. Visit our Corporate Gifting page or email hello@charcuteried.test to get started.

Yes! Our digital e-Gifts allow you to send a specific board or store credit directly to the recipient’s inbox instantly or scheduled for a future milestone. The recipient can select their preferred delivery date and shipping address at their convenience.

You can modify the delivery address or scheduled delivery date up to 24 hours prior to your order ship date (48 hours before delivery). Once an order has entered our kitchen staging queue, modifications cannot be made.

Our subscription service delivers seasonal cheese and charcuterie boards on your schedule with recurring member savings: 15% off for Weekly, 10% off for Bi-Weekly, and 5% off for Monthly. You can skip, pause, or cancel anytime from your account dashboard.

Members earn 1 point per $1 spent, plus bonus points for reviews and referrals. Log in to your account and visit the Rewards tab or cart page to convert your point balance into instant discounts (100 points = $10 off).

Because our boards are perishable, we cannot accept physical returns. However, under our 100% Fresh Arrival Guarantee, if your board arrives damaged or above safe temperature due to carrier transit delays, send a photo to hello@charcuteried.test within 24 hours of delivery for an immediate free replacement or refund.

Every product detail page includes an accordion listing all specific cheeses, salumi, nuts, crackers, and fruits with detailed nutritional information. Please note that our boards are assembled in a culinary facility that handles dairy, tree nuts, peanuts, wheat, and soy.

Yes! We feature curated all-cheese boards (such as our Baked Brie collections and Artisan Cheese Boards) crafted entirely without meat, focusing on exquisite cheeses, dried fruits, candied nuts, honeycomb, and artisan flatbreads.

Many of our artisan cheeses and cured meats are naturally gluten-free. Crackers and crisps are packaged in separate sealed pouches alongside the board to avoid contact for guests with wheat sensitivities.